Return Policy

WHAT IS Von Sivers Diamonds’s RETURN POLICY?

Von Sivers Diamonds is a private jeweller specializing in bespoke jewellery featuring natural stones. As a private jeweller, Von Sivers Diamonds may have a personalized return policy tailored to individual clients. For accurate and up-to-date information on their return policy, it’s best to contact them directly. You can reach out to them through their Instagram profile:

Please note that return policies can vary significantly between jewellers, especially for bespoke or customized items.
It’s important to confirm the specific terms and conditions directly with Von Sivers Diamonds before making a purchase. WHAT IS Von Sivers Diamonds’s RETURN POLICY?

For purchases from our website Von Sivers Diamonds will arrange an exchange or issue a online credit within 30 days of original purchase. All exchanges must be in the original condition and must be accompanied with the original packaging and sales slip. Please note that Von Sivers Diamonds does not offer refunds for purchases from our online store.

For online purchases please contact us to confirm the return of your order and receive shipping information; please do not, under any circumstances, ship jewelry to us without specific instructions. You may also return the piece(s) to any of our Von Sivers Diamonds boutiques in the UK for an exchange or store credit only.

Note that, regardless of method of purchase, custom-ordered pieces are final sale and cannot be returned or exchanged. Similarly, pieces with signs of wear, damage, or which have been altered in any fashion (engraved, embossed, resized, etc.) cannot be returned or exchanged.

CAN Von Sivers Diamonds MAKE ARRANGEMENTS FOR SPECIAL OCCASIONS, SUCH AS ANNIVERSARY GIFTS?

Yes! We’re delighted. When we call to confirm your order, please let us know any requests you may have, and we’ll prepare accordingly.

Please contact us for more information.